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Tag Archives: walking in customer’s shoes
“Sole Walking”: Take Your Customer’s Journey
On February 7, 2010, the CBS reality show, “Undercover Boss” debuted, in which a high-ranking corporate officer/owner went undercover as an entry-level employee to get to know their employees, their performances, the day-to-day operations and dynamics, and areas of needed … Continue reading
Posted in Business practices, Visionary
Tagged client centric, empathy, feedback, sole walking, surveys, Undercover Boss, walking in customer's shoes
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